Frequently Asked Questions

Fast answers to your most common questions

Managing Your Profile

You can change your username, password, or security questions any time at Your Profile. Log In Required. After logging in, select Security Settings, then Log in/Password.

Email us and provide us with some simple information to help verify your identity, then we can reset your password or show you your username. Message support at support@zolacor.com

Yes, you can review and make changes to your account beneficiaries under Your Profile

A variety of alerts are available for your personal accounts under Alerts – where you can create alerts, modify existing alerts, and manage how you receive alerts. 

Two simple ways. Either log in to your account and click on the Documents section and follow the instructions. Alternatively easily email the necessary documentation to your Account Manager or email them to support@zolacor.com.

Two simple ways. Either log in to your account and click on the Documents section and follow the instructions. Alternatively easily email the necessary documentation to your Account Manager or email them to support@zolacor.com.

Account Services

To transfer money online between your bank and your Zolacor account you must initiate an electronic funds transfer (wire transfer). International transfers can take up to 3 days to receive on our end.

It varies depending on deposit method. Crypto deposits can be a few mins to a few hours. Credit/Debit card is instant upon approval. Wire transfers can be same day or up to 3 business days if international. Asset rollover can take a few weeks – it differs from each brokerage. For Asset Rollover deposit, contact your holding Brokerage for precise information.

Yes. Money can be transferred between two trading accounts. If both accounts have the same owner then just a request needs to be completed by you. If you intend to transfer to another account holder here, we need a written request sent to: support@zolacor.com

Go to the main menu and click on the accounts and deposits section -> Select the trading account you want to withdraw money from -> Click on the withdraw button, and your money will soon transfer to your bank account or wallet. Securities transfer needs a written request to: support@zolacor.com

Requests to gift assets out of your account must be made in writing and submitted to Zolacor. Your letter of instruction should include the following information: 

  • The names and guaranteed signatures of all of the account owners 
  • The account number 
  • The current address of record for the account 
  • Your daytime phone number 
  • Whether or not you want the gift to be anonymous 
  • A description of the securities being delivered, including the complete security name, number of shares (or dollar amount), and CUSIP number
  • The full name and address of the recipient, either a person or an institution
  • The name, address, and DTC number of receiving broker

For gifts over $10,000 a signature is required. For gifts being sent to a Zolacor account, allow up to 5 business days. For gifts being sent to a different institution process time is approximately 1-3 weeks.

Your brokerage accounts are not FDIC insured, but rather accounts held with Zolacor are SIPC insured. SIPC insurance covers your account up to $500,000 in equity with up to $250,000 in cash. Coverage above SIPC limits is covered by Lloyd’s of London. Customers who have exceeded the full SIPC limits have further protection provided by the Lloyd’s policy, subject to an aggregate loss limit of $1 billion for all customer claims, and includes up to $1.9 million cash per customer (excluding any FDIC eligible products within the account). 

Yes, you simply will need a unique wallet address depending on the coin you wish to transfer. You can find your wallet address by clicking on Deposits section – you need to be logged in. We do not store many cryptos aside from: BTC, ETH, BNB, DOGE, USDT, XMR. 

Accounts at Zolacor will need to be approved for options trading prior to the completion of transfers of options positions from your current brokerage firm. Please note: Options approval may take 5-10 business days. 

You can only transfer whole shares from your originating firm’s account to your Zolacor account. The originating firm will sell fractional shares and the cash will be sent to your Zolacor account.

When we receive notification that an account holder has passed away, we take steps to protect their accounts and prepare to work with the deceased’s estate. The Zolacor Relationship Specialist assigned to the case then works with the inheritors and estate professionals to transfer the assets. Most transfers are completed within a few weeks but some can take several months, depending on the number and type of accounts. The first step is to notify Zolacor of the death.

By selecting the Download button on the History page, you can export data from your Account History on Zolacor directly into Microsoft Excel® in CSV (comma-separated values) format. This will export your account transaction details. If you have a Zolacor Individual Account, you can filter for specific types of transactions. 

Trading Services

The gross cost basis of the stock does not change, but it does affect the “per share” basis of the stock.

Zolacor can liquidate securities to cover any margin deficiency and is not required to notify you before doing so. If you or Zolacor liquidates securities to meet a margin call, your risks include unintended tax consequences from the sale of your securities, the possibility that Zolacor might sell securities you preferred to hold, and a price received for a sale that you may be unhappy with. If a margin call is issued, you are required to promptly bring your account to the required maintenance level. It is Zolacor’s policy to attempt to contact you, when practicable, to notify you of a margin deficiency. However, Zolacor can sell securities in your account, without prior notice, to cover any deficiency.

Once your order is executed, it cannot be changed or canceled. During market hours, only limit, stop and stop limit orders can be changed, because market orders are generally executed too quickly. Market orders entered while the market is closed or during market halts may be changed only if they can be processed before the market opens on a best efforts basis. Mutual fund orders cannot be changed. You must cancel the order and enter a new one. 

Price swings in digital currencies and traditional markets are driven by news events and speculation. However, their impact is increased in digital currency markets. This is because they have less liquidity than traditional financial markets, resulting in a lack of a robust ecosystem of institutional investors and major trading businesses in digital currency exchanges. Additionally having a 24/7 market enables prices to change far more than traditional assets trading Mon-Fri 9-5. 

As with any investment, all Zolacor Intelligent Portfolios contain some level of investment risk. While our most conservative models have lower risk, they, too, are susceptible during market volatility.

For taxable accounts, the wash sale rule is a sale, and then repurchase of the same security over a 30-day period which disallows the loss for tax deduction purposes. During times of market volatility, trading increases both for account rebalancing and tax-loss harvesting purposes. Because of this, when clients adjust their risk after a trading event has occurred, there could be certain securities within their portfolio that do not trade immediately in order to comply with this tax code. However, the trade instruction remains in the account and is executed as soon as possible.

Technical

Yes. Zolacor complies with all applicable laws and regulations in each jurisdiction in which it operates.

Zolacor is designed to provide customers with a secure, optimal digital experience and is built to support the latest web browsers. We support current releases for the following desktop and mobile devices: 

Desktop: Google ChromeTM, Mozilla® Firefox®, Apple® Safari®, and Microsoft® Edge 

Please keep in mind that all older versions of these browsers may not be fully compatible with Zolacor.com. Using the latest browsers may provide better encryption and privacy support, which can protect you from vulnerability to viruses, spyware, malware, and other security issues. 

Get free upgrades and guidance here:

Sometimes a browser doesn’t receive all the data transferred from the server, which can cause spaces where the images should be. To solve the problem, try one of the following:

  • Select the Reload/Refresh icon at the top of the browser. This will cause the information to be transferred to the browser again. 
  • Try clearing the browser’s cache. (The procedure for doing this will vary depending on your browser. Perform a basic Internet search for instructions.)

You can read a lot about what security systems we have in place here

Brokerage firms, such as Zolacor , must segregate their clients’ funds from their assets. We are unable to use your cash for any of our commercial operations, such as leverage or margin. Furthermore, if Zolacor goes bankrupt, it is unable to pay our creditors with money from our clients.

The majority of our income is received through commissions on Managed Accounts and in-house trading. We also collect some income from advertisers.